THANE: Thane District Consumer Disputes Redressal Commission has held leading
car manufacturer Skoda
Auto India Pvt Ltd and its
dealer guilty of deficiency in services and
asked them
to
pay more than
Rs 6
lakh
to a man
over complaints about
glitches in the
car he had purchased.

Commission president S Z Pawar and its member Poonam V Maharshi passed the order earlier this month.

Dhanesh Mothe, a resident of Dahanu in neighbouring Palghar district had approached the commission saying that he had purchased the
car worth
over
Rs eight
lakh from JMD
Auto Pvt Ltd, a Skoda
dealer, in 2014.

While using the
car, he encountered several problems like brake failure, malfunctioning suspension and power window, he said in the complaint.

Despite informing about these issues, the company did not act on it, he said in the complaint.

He approached the commission seeking replacement of his “defective” vehicle.

In its order, the commission observed that the company failed in removing the defects in the vehicle and providing a defect-free vehicle as per warranty.

“Therefore, we hold them guilty of deficiency in service and unfair trade practice. However, as the complainant has used the vehicle for more than 60,000 kms, its replacement or refund of entire cost cannot be granted,” it added.

“In our view, the complainant is entitled for refund of 75 per cent cost of the vehicle, that is
Rs 6,10,078 along with nine per cent interest from the date of this complaint along with
Rs 10,000 towards the cost of the complaint,” the commission said.

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